Order Management Executive

Ubuy facilitates cross border eCommerce internationally. Cross borders virtually with Ubuy and shop within a variety of products exclusively from our worldwide markets. Exclusive and unattainable variety of products are only available at our website and delivered securely within 5-6 working days. Explore the variety of products from different worldwide markets such as the United States, United Kingdom, Hong Kong, China, Korea, and Japan with our unique search engine where it is guaranteed you will find what you’ve been looking for. Specialized for the ease of your comfort localized payment methods are available and securely attained. Our unique search engine is made to search more than millions of products just to guarantee that one product you have been looking for is found. Shop and enjoy our website and application available on App store and Google Play all at the least expense and comfort of your home. Ubuy Core Values : As we grew, it became more important to state and define our core values, in which we develop our brand and business strategy. These are our values that we live by : Deliver the Supercalifragilisticexpialidocious Philosophy. Drive Change Be Creative Be Passionate Pursue Growth Do More With Less Customer Service Isn't Just A Department!

The Role

You will be responsible for :

• Acting as the focal point amongst customers, sales and manufacturing for orders received.
• Providing strong levels of customer service and after-sales support.
• Conducting order reviews, processing orders and verifying data, obtaining customer confirmations and following up on deliveries.
• Handling customer order related queries & support, liaising with key internal stakeholders for quality / warehouse issues, processing return shipment as well as repair and replacement administration.
• Ensuring regular review and prompt action on backlogs and devising plans to minimise these in coordination with other teams.

Ideal Profile

What's on Offer?