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International Chat process opening for experience candidates in a leading MNC Gurgaon

International Chat process opening for experience candidates in a leading MNC Gurgaon

2comsGurgaon, HR, in
7 days ago
Job type
  • Quick Apply
Job description

Job Description

International Customer Support Chat opening for experience candidates in a leading MNC Gurgaon....Salary upto 40k monthly CTC.

About The Company

Our client is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services.

Job Description

  • Handling chat support for international customers in different time zones.
  • Responding to multiple chats positively and professionally.
  • Handling customer queries / complaints and requests and giving resolution over chat
  • Working in rotational shifts including night shifts.
  • Demonstrating excellent English communication skills, both verbal and written.
  • Applying customer service principles and practices to deliver exceptional support.

Additional Information

  • Work Location : Gurgaon
  • Employment Type : Contract (12 months) with the possibility of on-boarding on client payroll based on exceptional performance and business needs.
  • Salary : CTC 40000 per month plus other benefits (depending on last CTC and experience).

    • Requirements

    Requirements

  • Excellent English communication skills.
  • Any Graduates with a minimum of 6 months and above experience in customer support role can apply
  • Ability to work in different time zones and handle multiple chats.
  • Flexibility to work in rotational and night shifts, work from office
  • 6 months to 5 years of experience in customer support, technical support, BPO, chat process, international voice process, inbound, KPO, outbound process, US process, UK process, Australian process, etc.
  • Immediate joiners only.
  • 5 days working and 2 rotational off.

    • Benefits

    Laptop and other assets will be provided by company

    P.F+ E.S.I + Others facility.

    Company will give both way cab facility.

    Requirements

    1.Good Communication skills. 2.Handling chats which involves working in different time zones. 3.Handling multiple chats and initiating the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both in verbal and written communication skills. 6.Knowledge of customer service principles and practices. Exp Salary- CTC 40000 up to monthly + Other. (depends on last CTC and experience) Shift- Rotational shift and night shift Notice period : Immediate joiners only Qualification- Graduate min 6 months and above exp can apply Experience : 06 months to 5 years experience in Customer Support,Technical support, BPO, Chat Process, International Voice process, Voice process, Inbound, KPO, Outbound process, Us Process / UK process / Australian process etc can apply.