Relationship Manager - Account Manager - FinTech

About MetaMorph :

We at MetaMorph, empower startups to scale and innovate by placing people at the centre of their strategy.

With a proven track record of supporting over 220 startups, we specialise in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands.

Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle360.

About our Client :

Our client is a fintech startup focused on building a secure platform that enables seamless and trustworthy data sharing among financial institutions.

Their framework supports the efficient exchange of information between financial institutions and the users who rely on them for financial services.

Budget : Max 30 lpa.

The Role :

In this role, you will work with our existing customers to drive product adoption and maximize the usage.

By closely tracking customer usage trends, identifying growth opportunities, and collaborating with product, tech, and business teams, youll play a crucial role in our clients success.

Youll also liaise with alliance partners and their sales teams, ensuring seamless collaboration to support client growth.

Job Requirements :

• Usage Growth : Monitor daily, weekly, and monthly usage trends for each customer, identify growth opportunities, and implement strategies.
• Customer Collaboration : Work closely with clients product, tech, and business teams to align with their strategic needs.
• Provide actionable insights, address concerns, and build trust to facilitate deeper product adoption.
• Issue Ownership : Take proactive ownership in identifying and resolving issues that could impact usage growth, working cross-functionally to provide solutions.
• Data-Driven Insights : Analyse and interpret customer usage data to spot trends, correlations, and opportunities.
• Use these insights to create strategies for increasing user engagement and satisfaction.
• Alliance Coordination : Collaborate with alliance partners and their sales teams to ensure joint initiatives align with client success objectives and product growth.

What We Offer :

You'll be prepared for career advancement into specialized roles in development, testing, or data analysis, giving you the chance to explore and grow into your ideal career path.

What Were Looking For :

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