Job Description

• Monitors numerous real-time queues and reviews high-risk gift card transactions from specified points-of-sale requiring demonstrated decision making and critical thinking skills
• Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts
• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
• Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision.
• May Interact with other Risk teams on developing fraud prevention strategy and process