KEY RESPONSIBILITIES
Business Support
- Ownership of all L & D supported business parameters such as 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc.
Administrative :
Planning, scheduling, and executing all regular training programs for agents and employeesProactive planning for any special training programs, interventions and management development programs.Coordinating with the General Offices’ and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers - TrainingEnsuring time and duration adherence; internal and regulatory compliancesInvolvement in the joint virtual TCPM sessions conducted by the shared MLD for a clusterAssisting the OHs and Shared MLDs to calendarize all training sessions and coordinate batch start dates between offices in a clusterAssisting OHs and Shared MLDs to drive business performance, attendance and digital adoption in the RegionTeam development :
Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&DRetention of the Managers - Training. Proactively managing talent pool.Development of the Training Managers facilitation skills and virtual delivery skillsDevelopment of Managers – Training and Floater Trainers; regular performance reviews and feedback for continuous improvements in knowledge and skillsSetting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.Traction of the KRAs, Incentives and R&R for the L&D ManagersCourse correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.Quality Assurance :
Ensuring adherence to curricula, contents and sessions plan by the trainers.While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers / facilitators guides.Ensuring that each program achieves the business objectives it was targeting to achieve.Assisting the home office team in training needs identification of various constituents of agency.Assisting the home office team in carrying out the measurement of training effectiveness.Review with the audit team the efficacy of training in SMART ClassroomsMaster Trainer :
Be the first choice trainer for all the ‘high’ level MDPs and lead company-wide initiativesMEASURE OF SUCCESS :
Achieving 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, targets for the regionEnsuring adherence to the training process for new agent launch and existing agents productivityStandardized training schedule & delivery for the regionRetention and development of Managers L&D.Alignment of training with region business objectivesComplianceDESIRED QUALIFICATIONS AND EXPERIENCE
Graduate in any disciplineAt least 5 - 6 years in sales and 4 - 5 years in conducting sales trainingAt least 12 months experience as Sales Development Manager.Competence in knowledge about products, processes etc. and training skills
KNOWLEDGE / SKILLS / ABILITIES
Learning abilityLogical thinkingMust be able to influence & motivate peers, supervisors & subordinatesShould be self-motivated, self-starter