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FREED - Creditor Relations Officer

FREED - Creditor Relations Officer

FreedHaryana, India
19 days ago
Job description

Job Role : Officer Creditor Relations.

Department : Creditor Relations

Location : Gurgaon (Sector 30).

Role Brief :

  • We are looking for an energetic & dynamic Senior Creditor Relations Officer who has "Empathy, Passion and Service" as core values imbibed in him / her.
  • Incumbent should be diligent, committed and a team collaborator.
  • A goal oriented professional and should be able to lead by example while demonstrating and achieving tangible results in a fast-paced environment.
  • The incumbent will be responsible for building relationship with financial institutions and managing best suited resolution for our customers keeping customer first approach.
  • This role needs proficient understanding of debt management and deep negotiating aptitude.

Role description :

  • Responsible for cultivating relationships with banks and financial institutions.
  • Prioritize customer needs, ensuring solutions align with company and FI policies.
  • Collaborate with customer service team to address service issues internally and externally.
  • Proficient in credit and debt management practices.
  • Interact and negotiate with FI representatives.
  • Design, implement, and refine the customer journey.
  • Ensure a seamless customer experience, resolving issues at each touchpoint.
  • Develop and maintain customer journey maps to identify improvement areas.
  • Create programs to promote good credit habits.
  • Provide education and counseling to customers in credit stress.
  • Conduct workshops, webinars, and sessions on financial management.
  • Foster strong relationships with creditors for favorable outcomes.
  • Negotiate with creditors to reach mutually beneficial resolutions.
  • Implement strategies to assist customers in resolving credit stress.
  • Monitor credit profiles for potential risks and take proactive measures.
  • Contribute to risk reduction strategies and cross-functional alignment.

    • Role requirement :

  • Degree in Finance, Business Administration, or a related field.
  • Proven experience in customer experience management, financial counseling, or a related role.
  • Strong understanding of credit management and default resolution.
  • Excellent communication and interpersonal skills.
  • Ability to think strategically and implement innovative solutions.
  • Strong negotiation skills and the ability to build and maintain relationships.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a dynamic team.

    • ref : iimjobs.com)