Service Desk Analyst

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role : Service Desk

Experience Range : 3 – 6 Years

Location : Mumbai

candidates should come to office for Walk in Drive (Face to face Interview)

Weekend Walk-in Drive : 14-June-25 (Saturday)

Timing : 9 : 30AM to 12 : 30PM

Must-Have :

• The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.
• Provide technical assistance and support for clients and partners via call, chat and web
• Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner
• Demonstrate technical understanding of the products and services in our support catalog
• Develop and maintain positive relationships with clients always focusing on their satisfaction
• Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client
• Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible

Good-to-Have :

Interested candidates pls share your cv to mail id : hemasri.l@tcs.com with subject “Service Desk " for further Discussion