About Company :

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting industry solutions business process services digital & IT modernization and managed services. Our client enables them as well as society to move confidently into the digital future. We are committed to our clients longterm success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Description :

• Configure PCs and laptops problem ticket resolutions and track problems using Remedy system.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Workaround if incident cannot be resolved.
• Install hardware and peripheral components like disk drives printers keyboards and monitors.
• Load software packages such as operating systems and office applications.
• Customize and adapt current programs to satisfy Applied users needs.
• Coordinate with network services and information systems groups.
• Update on status to manager and users through voice mail email and inperson communication.
• Connect users to networks and train on facilities and applications.
• Install repair and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Integrate and test activities by migrating applications from development to operational environment.
• Troubleshoot through phone hardware and software and engage technical resources to resolve.
• Determine and research user questions and isolate and resolve information systems problems.
• Receive and prioritize issues and forwards using escalation procedures

Job Title : DSS Support

Location : Bangalore

Experience : 3 to 7 Years

Employment Type : Permanent

Work Mode : Hybrid

Notice Period : Immediate Joiners Only

CTC : LPA