Responsibilities

• Review and complete task assigned in the workflow management system
• Review and complete tasks assigned in exceptions Queue
• Work on General Mailbox
• To meet daily and weekly individual targets as defined by the Team Leader / Management
• Delivers high quality and high productivity in line with SLAs defined
• Reads, interpret, and comprehends documents received from a variety of sources.
• Follows instructions when processing items efficiently and in a timely manner in accordance with established policies and procedures
• Responds to inquiries and requests in a timely and efficient manner ensuring quality standards are considered.
• Keeps his / her Team Leader updated on key issues and challenges
• Updates daily report with accuracy
• Manages work quality and error Management

Job Specification

Benefits