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Customer Support Representative L2
Sisco JobsTiruchirappalli, Tamil Nadu, India30+ days ago
Salary
₹400,000.00 yearly
Job descriptionProven experience in customer support specifically in voice processes and call handling. Strong problemsolving abilities and excellent communication skills. Proficiency in CRM and support software tools. Fluency in English along with at least one local language (Hindi Urdu Bengali). Prior experience in international call handling is a plus .
Job Description : Customer Support Representative L2
Job Title : Customer Support Representative L2
Location : Trichy (Work From Office)
Compensation : 4 LPA
Experience : 24 Years
Notice Period : Immediate to 15 Days
Responsibilities
- Effectively resolve customer inquiries and complaints via voice process and other communication channels.
- Utilize CRM and support tools to document track and manage customer interactions.
- Provide mentorship to junior team members sharing best practices and knowledge to enhance team performance.
- Handle highpressure situations while multitasking to ensure smooth operations.
- Maintain a customerfocused approach to achieve high levels of satisfaction and resolution.
Requirements
Candidates must have experience in handling calls in a professional environment.
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : 1-3 years
Vacancy : 1
Monthly Salary Salary : 4 - 4