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Techno-Functional Consultant

Exult GlobalHyderabad, IN

5 days ago

Job description

Job Role : Techno Functional Consultant

Experience : 3-5 years

Mode : Remote

Responsibilities :

Migration and Integration : Lead the migration of Salesforce CRM systems to Dynamics 365 Customer Service, ensuring seamless integration and data integrity.
Requirement Gathering : Collaborate with stakeholders to gather and analyse business requirements, translating them into technical specifications.
Solution Design : Design and configure Dynamics 365 solutions to meet business needs, including customization and optimization of workflows.
Implementation : Execute the implementation of Dynamics 365 Customer Service, including setup, configuration, and deployment.
Testing and Quality Assurance : Conduct thorough testing to ensure the functionality and performance of the implemented solutions.
Training and Support : Provide training and support to end-users, ensuring they are proficient in using the new system.
Documentation : Maintain comprehensive documentation of processes, configurations, and user guides.

Qualifications :

Education : Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience : 3-4 years of experience in Salesforce and Dynamics 365 Customer Service implementations.

Technical Skills : Proficiency in Salesforce and Dynamics 365 Customer Service, including customization, configuration, and integration.

Certifications : Relevant certifications in Salesforce and Dynamics 365 are preferred.

Soft Skills : Strong analytical, problem-solving, and communication skills. Ability to work collaboratively with cross-functional teams.

Preferred Skills :

Experience with data migration tools and techniques.

Knowledge of Agile methodologies and project management.

Familiarity with other Microsoft Dynamics 365 modules.

Microsoft Certification in Dynamics 365 Customer Service

Consultant • Hyderabad, IN