Company Name :

SLK Software Private Limited

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Job Description

We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

Location Bengaluru

Level - M1 12 years of experience

Key Responsibilities and Deliverables

Service Management

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service

Maintaining high performance levels for service related processes, and implementing improvement activities wherever necessary

Taking ownership of critical incidents