Program Manager Capability Lead

JD : Salesforce Program Manager Competency Lead Responsibilities Develop and implement a strategic vision for Competency. Customize project delivery methods and process and implement proactive strategies as relevant for the competency. Establish and enforce best practices for Salesforce implementations, customization and optimization. Lead, mentor, and guide a team of Salesforce specialists, including developers, architects and consultants who are part of the competency. Provide guidance on project assignments, ensuring the team delivers high-quality solutions that meet client objectives. Foster a collaborative and innovative team culture. Collaborate closely with sales and business development teams to understand client requirements and contribute to the pre-sale process to include documentation and pre-sale deliverables. Ensure client satisfaction by delivering effective and user-friendly Salesforce solutions. Encourage and support team members in obtaining relevant Salesforce Cloud certifications and to remain current Provide oversight and governance of sold and managed Salesforce projects and manage the delivery of and help coordinate all elements of a Salesforce Core and / or Industry Cloud implementation Serve as day-to-day Program Goverannce SME to internal and client teams. Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives Responsible for reviewing, monitoring, controlling and delivering a portfolio of discrete projects with the objective of delivering them as per agreed scope, objective, timelines, cost and quality parameters Responsible for reviewing all aspects of the solution including efforts, plans, Technologies involved, KPI / SLA commitments and any other aspects that impact deliverability as well as planned profitability of the program Work with other program managers to identify risks and opportunities across multiple projects within the department Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Participate & drive renewals. Extend support to pre-sales cases for business benefits. Win, manage & run inflight projects Responsible for handling a span of 80 - 100 FTEs Responsible for managing external and internal Stakeholders Meet Organizational performance matrices as per applicable policies, Perform & Participate in various quality & risk audit as per applicable compliances. Skills Required Delivery management professional with 5+ years of relevant program / delivery management and overall level 15+ years of Experience Experience in running large ADM, Transformation & Agile engagements Experience in designing measurement criteria for performance of Operations and Development programs. Experience in preparing management reports, weekly and monthly status reports and presenting to customer. Knowledge of Profit and Loss aspects, Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques. Experience in work planning, estimating / budgeting, productivity measurement and management, resource planning, risk assessment, expectation management, scope and issue management. Experience in delivering enterprise applications, CX / CRM programs is a plus Experience in managing multi-cultural, diverse and globally distributed teams Ability to work with different levels of management throughout an organization, excellent customer focus Strong experience in Agile way of working Good Analytical & problem-solving skill. Creative, organized, and process-focused with strong technical competence with strong presentation skills, with the ability to effectively communicate complex ideas to various audiences. The ideal candidate will be customer-focused, driven, engaged, and will thrive in a hyper-growth environment. Comfortable working with all levels of an organization and capable of communicating as effectively with technical staff as with business and management Excellent oral and written communication skills Experience managing and upskilling teams and supporting individual team member growth Performance Management of team members #LI-RV1 Salesforce Platform Development