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UX Researcher

Hapag-Lloyd AGChennai, Tamil Nadu, India

27 days ago

Job type

Quick Apply

Job description

UX Researcher at Hapag-Lloyd AG | softgarden

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UX Researcher

Full Time

Hybrid

Chennai

With Professional Experience

12 / 5 / 24

ABOUT OUR UX / UI TEAM

The UX / UI Team at Hapag-Lloyd Chennai is one of three international teams designing the user experience for our internal enterprise systems. We are 30 experts globally providing research, design and development for our product teams. Our vision is to create internal software that seamlessly integrates into the workflow of business professionals and enables them to focus on delivering best customer experience.

THE ROLE – UX RESEARCHER

In your new role as a UX Researcher you will be responsible for co-creating a central User Research Repository for our internal products, conducting qualitative and quantitative user research for our product teams and supporting them in building applications. You will create and implement your own ideas regarding the development of UX Research at Hapag-Lloyd and improvements in our digital solutions. You will collaborate closely with UX Researchers, Product Designers, UX Analysts, Developers and Product Managers from other teams.

YOUR RESPONSIBILITIES

Co-create holistic UX research processes, frameworks, UX research repository for the internal products research in collaboration with other locations
Conduct exploratory user research, concept validation and usability testing
You will work on UX – research with our employees who are the main users of the solution and DX – research with engineers responsible for the solution development
Advocate UX research in our product teams and support their design decision-making processes with your discoveries
Review, analyse and transform data into actionable insights to improve the experience of our users
Conduct workshops focused on UX Research planning and UX Research education
Collaborate with UX Analyst on quantitative research projects.

WHAT WE ARE LOOKING FOR

5 to 8 years of experience as a UX Researcher or in a similar role

Comprehensive understanding of user-centered design practices and principles

Experience in qualitative research methods, e.g., user interviews, contextual inquiry, surveys, usability testing

Experience conducting research at various stages of product development

Ability to present your working results to various stakeholders

Curiosity and drive to continually improve our UX research processes

Excellent collaboration skills to work with multiple teams in an international and multicultural organization

Very good written and verbal communication skills in English

Nice to have skills

Experience in UX Research for enterprise software

Experience in quantitative research

Tools

Usabilla

Usersnap

Condens

Useberry

Dynatrace

Über Hapag-Lloyd

Mit einer Flotte von 287 modernen Containerschiffen und einer Gesamttransportkapazität von 11,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Im Segment Linienschifffahrt ist das Unternehmen mit 13.500 Mitarbeitenden an Standorten in 139 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 11,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 114 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Im Segment Terminal & Infrastruktur bündelt Hapag-Lloyd seine Beteiligungen an 20 Terminals in Europa, Lateinamerika, USA, Indien und Nordafrika. Rund 2.600 Mitarbeitende sind dem Segment Terminal & Infrastruktur zugeordnet und bieten neben den Terminalaktivitäten ergänzende Logistikdienstleistungen an ausgewählten Standorten.

Contact person

Sunaimalar Arunjunaiselvam HR Talent Acquisition Manager

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