Executives EXL / E / 984498

Job Description

• Service Advocates are responsible for working with members who have been identified as having the most opportunity to assist with outstanding issues with the mission of resolving all concerns. The Service Advocate handles inbound member correspondence and looks for areas in which they can further assist the member to prevent future issues by considering downstream impact. Service Advocates own the identified issues and are expected to research and resolve outstanding member concerns.
• Service Advocates are responsible for working with members who have been identified as having the most opportunity to assist with outstanding issues with the mission of resolving all concerns. The Service Advocate handles inbound member correspondence and looks for areas in which they can further assist the member to prevent future issues by considering downstream impact. Service Advocates own the identified issues and are expected to research and resolve outstanding member concerns.
• Service Advocates are responsible for placing outbound calls to providers as needed.