Sr. Engineer, Global System Support
EnphaseBangalore, IndiaEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
About the role
TheGlobal System Support Centeris central point of contact for all regional Field Engineers to resolve the system related issues in Storage Business Unit. We work closely with all regional customer support and field application engineers. AsGlobal System Support Engineer,you will act as bridge between Customer support and Engineering teams. You will provide engineering support to all regional customer support teams and will be involved in various debugging field system issues of Ensemble grid agnostic system from NPI through EOL to ensure Enphase products meet the highest quality standards in the industry.This position reports to the Internal Audit Manager.The position requiresworking from the office at least two days a week.
What you will be doing
- Provide 3rdlevel / Engineeringsupport for all regional Field engineers to resolve the customerissues.
- Collect andanalysethe logs from customer sites and apply known fixes for SW / HW issues.
- Report and track the SW / HW issues in the appropriate internal projects.
- Use internal tools and database queries to diagnose the customer problems.
- Drive the customer escalations and work with cross-functional team to define the containment solutions and final resolutions for the customer escalations.
- Support Field team to identify the defective hardware and co-ordinate with failure analysis team to find the root cause and implement the correctiveactions.
- Provide subject matter expertise to regional field teams in resolving customerissues.
- Actively communicate to Field team about the known issues and containment solutions.
Who you are and what you bring