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Engagement Manager

Engagement Manager

SnaphuntMumbai Metropolitan Region, India
30+ days ago
Salary
₹1,400,000.00 yearly
Job description

The Offer

  • Join a well known brand within IT Services
  • Leadership Role
  • Flexible working options

The Job

We are seeking experienced ServiceNow Technical Support Engineers to join our team. The ideal candidates should have hands-on experience with ServiceNow and a strong understanding of ITSM modules. The role involves providing technical support, performing system configurations, and ensuring the overall health and compliance of the platform.

Responsibilities :

  • 3-7 years of hands-on experience with ServiceNow.
  • Experience working with ITSM modules : Incident Management, Problem Management, Change Management, knowledge Management, Service Portal, and Service Catalog.
  • Troubleshoot and resolve issues by understanding ServiceNow logs and adhering to best practices.
  • Configure workflows within the ServiceNow system.
  • Monitor platform health, usage, and overall compliance.
  • Manage and resolve incidents and problems on ServiceNow applications.
  • Perform daily platform maintenance, performance monitoring, error identification, and remediation.
  • Manage User / Group Access and Access Control Lists (ACLs).
  • Create and maintain a knowledge base and provide functional training for ServiceNow users.
  • Continuously enhance and improve ServiceNow applications and processes.
  • Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems.
  • Exhibit excellent communication and client-handling skills.
  • Show a willingness to learn and adopt new technologies.

    • Compensation : ₹60,000 - ₹1,30,000 per month

    Notice Period : Immediate to 45 days

    The Profile

  • Ideal candidate will be having the following skills
  • 3-7 years of hands-on experience with ServiceNow.
  • Experience working with ITSM modules : Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog.
  • Manage User / Group Access and Access Control Lists (ACLs).
  • Notice Period : Immediate to 45 days

    • The Employer

    Our client is an Insurance Industry focused leading Insurtech and IT solution provider