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Technical Project Manager - Project Management - Chennai, India

Technical Project Manager - Project Management - Chennai, India

PhotonChennai, Tamil Nadu, India
30+ days ago
Job description

Responsibilities

  • Organize and facilitate the scrum ceremonies, such as sprint planning, daily stand-up, sprint review, and sprint retrospective.
  • Lead the scrum team of developers, testers, and business users in delivering the ServiceNow application solution using agile methodology.
  • Help the product owner and teams to define and prioritize the product backlog, and to create user stories and acceptance criteria.
  • Identifying and engaging the relevant stakeholders and business partners to design the delivery of the appropriate cadence for stakeholder engagement with their buy-in.
  • Empower the team to self-organize and deliver high-quality solutions that meet the business needs and expectations.
  • Track and monitor the progress and quality of the team's deliverables and communicate the status and risks to the stakeholders.
  • Coach and mentor, the team on agile values, principles, and practices, and foster a culture of continuous improvement and feedback.
  • Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow / Jira
  • Drives continuous improvement via Inspect and adapt workshops; assesses the agility level of the teams and helps them improve.
  • Remove any impediments or blockers that hinder the team's productivity and performance.
  • Manage the dependencies and coordination with other teams and external parties.
  • Using insights and SME input to create impactful communication and effective collaboration via different channels and medium.
  • Ensure that the team adheres to the agreed standards and processes, and that they follow the best practices of software development and integrations on ServiceNow platform.
  • Continuously improve the efficiency and effectiveness of the team and the process.

Qualifications

  • Bachelor's degree in computer science, information technology, or related field, or equivalent work experience.
  • 5+ years of experience in Scrum Master role, preferably with 3+ years' experience for development projects on the ServiceNow platform.
  • Strong knowledge of agile methodologies, frameworks, and tools, such as Scrum, Kanban, Jira, Confluence, etc.
  • Knowledge of ServiceNow modules, workflows, integrations, and configuration
  • Experience in creating process flow diagrams and use cases.
  • Excellent verbal and written communication skills with the ability to communicate complex technical concepts to non-technical stakeholders.
  • Ability to work independently and collaboratively with a diverse and distributed team.
  • Solid understanding of project and software development methodologies / techniques (AGILE)
  • Strong interpersonal, negotiation, multitasking, and conflict-management skills
  • The ability to navigate ambiguity, overcome confusion, and simplify complex situation.
  • Problem-solving, analytical, and critical thinking skills
  • Attention to detail, quality, and customer satisfaction.
  • Strong communication skills - verbal, written, listening and presentation.

    • Certified Scrum Master (CSM) or equivalent certification.