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Client Onboarding Speacilist Hospitality SaaS

Client Onboarding Speacilist Hospitality SaaS

Feufo IncAny, India
30+ days ago
Job description

Job Title : Software Onboarding Specialist Must have SaaS based industry exp

Location : Remote. Anywhere in the U.S.A.

Travel : 1020% ( Approx. 2 weeks of travel every quarter)

Experience : 2 Years

Responsibilities and Duties :

  • Take over customer relationship as soon as the sales are closed / contract is signed.
  • Coordinate setup requirements internally and with the customer.
  • Complete software set up onboard customers successfully.
  • Provide training to the customer and then hand over the customer to the customer support team for ongoing email and phone support.
  • Maintain a relationship with the customer on a regular basis. Brief them of new features.
  • Crosssell and Upsell to the customer over time.
  • Responsible for contract renewals.
  • Own overall relationship with assigned clients
  • Ensure retention and satisfaction of all assigned clients
  • Aid clients in achieving their goals

Qualifications and Skills At least 2 years of experience in a customer success / account management role.

  • Must have worked in a SaaS company in any role / discipline.
  • Must have software setup training and customer onboarding experience.
  • Upsell customers to switch to higher software plans.
  • Excellent computer skills including Microsoft Office suite Gsuite by Google CRM like Hubspot / SalesForce. You will also be using Excel Word Powerpoint Google Drive and email.
  • Prior project management experience. Ability to use modern project management tools.
  • Experience with at least one of the following : Asana Monday Basecamp Airtable
  • Must have experience using customer support tools like Zendesk Freshdesk etc.
  • Selfstarter Disciplined and Organized to prepare maintain and update your own project plan tasks and reporting.
  • Analytical
  • Demonstrated ability to increase customer satisfaction
  • Preferred prior experience in sales or a track record of achieving KRAs
  • Associate degree or equivalent

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