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OBIEE / BI Consultant

OBIEE / BI Consultant

OracleKochi, IN
19 hours ago
Job description

Job Title : OBIEE / BI Consultant

Job Location : Hyderabad / Bengaluru

Exp : 6-15 years

Position Overview : As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Desired Technical Skills

  • Business Intelligence
  • Oracle Business Intelligence Enterprise Edition (OBIEE)
  • BI Publisher (BIP)
  • Oracle Transactional Business Intelligence (OTBI)
  • Business Intelligence Cloud Extract(BICC)
  • Oracle Analytics Cloud(OAC)
  • Database Related (Intermediate) :
  • Conversant with Oracle Database.
  • Good knowledge of SQL queries, PL / SQL, SQL Tools.
  • ERP Related (Intermediate) :
  • Exposure in running Application, working on BI Publisher reports, and troubleshooting issues related.
  • Fusion Middleware Related (Intermediate) :
  • WebLogic Server : Familiar with WLS architecture concepts. Desired experience with WebLogic Server
  • Object Orientation and Java literacy : Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting / troubleshooting applications implemented in java (ability to analyze / relate to java exception messages in log files,class loading issues, basic understanding of JVM operation).
  • Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred.
  • XML : skilled in reading / writing / validating and processing reasonably complex XML documents. Familiarity with DTD's, Namespaces, XML Schemas, XPath and XSLT.
  • Operating System (Intermediate) :
  • Basic Unix commands
  • Usage of Putty
  • Basic knowledge of Shell Script

Mandatory Skills

  • An exceptional diagnostic / troubleshooting ability and skilled in using industry-standard tools and techniques.
  • Extensive experience monitoring, tuning and changing complex applications to optimize the product to meet customer expectations.
  • Excellent communication skills. Should be able to communicate audience-appropriate, including executives, support personnel, and customer personnel in tense escalated situations.
  • Well-developed listening skills. Should be able to discern core issues in an environment where it may be challenging to determine the symptoms and cause.
  • Good organizational skills. Should be able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible.
  • Self-starter works well unsupervised or with limited supervision.