Manager-Voice of Customers

Job Description : TITAN Company Ltd

Position

Assistant Manager – Customer Loyalty

Job Location

Corporate office, Bangalore

Band / Grade

L5 / L6

Reporting to

Head – Loyalty

No of Position

1 No

1. Scope of the role

Establishing and leading the Gifting business on the Encircle Portal from start to end. Ideate, Plan and Execute with efficiency various promotion and customer engagement activities as well.

2. Job Profile

• End to end conceptualization, planning and execution of setting up the gifting business on the loyalty portal. This includes ensuring product availability , order management and fulfilment.
• Working on promoting this business via digital marketing , other initiatives
• Responsible for Curating , executing (end to end) customer events
• Coordination with various brand teams for facilitating other engagement initiatives
• Working knowledge & experience of ecommerce, website and social media management

3. Key Deliverables

Achieving Gifting Business goals, Events , Campaigns and Social Media Management

4. The right person

1. Some background and working knowledge of Ecommerce

2. Understanding and experience of website management and social media marketing

3. Good networking skills

4. Good at project & stakeholder management

5. Strong execution skills

6. Team player

7. Good communication skills

8. Willing to Travel (domestic)

9. Result oriented