Channel Support

Job Description :

• Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations.
• Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
• Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.
• Assist in onboarding new partners and provide ongoing training to ensure they are well-equipped to utilize company resources and tools.
• Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues.
• Maintain comprehensive records of partner interactions, issues, and resolutions to build a knowledge base for future reference.
• Ensure all operational processes comply with company policies and industry standards, maintaining high levels of service quality.
• Registration & Cancellation
• Prepare Management MIS