Store Supervisor (Premium Chocolate Brand)

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

The Role

Responsibilities :

• Delivering an excellent customer service experience on a consistent basis
• Addressing customer concerns in a diplomatic manner, striving for resolution and providing feedback to the Store Manager for the improvement of the process
• Managing retail operations, including cash, store operations, inventory, and shelf life
• Generating management reports to track performance and contribute to merchandising plans.
• Executing store opening and closing protocols efficiently.
• Leading the store operations in the absence of the Store Manager
• Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.

Ideal Profile

Candidate Qualifications & Skill Requirements :

Job Location :   Mumbai

Reporting Manager :  Store Manager

What's on Offer?