Associate Director – Product Solution & Presales

Role Description The ability to ideate solutions for client business objectives, develop requirements, and launch them effectively is a key factor to success in this role. The ideal person for this role should have a passion for technology and payments, a strong product solutioning and technical background, be detail-oriented, and have the ability to drive results while working independently within a complex environment. The position also calls for a proven ability to lead and collaborate with cross-functional teams while building strong relationships.

Key Responsibilities

• Lead the PSS (Product Solution Specialist) team of Enterprise Business
• Owner of all pre-sales and solution activities for existing merchants.
• Work with Enterprise Farming business leaders and account managers on new Leads and Opportunities, close end-to-end per sales lifecycle.
• Do requirement gathering, solution design and solution presentation to merchants. Ensure quality delivery of the proposed solution.
• As Solution Sales lead, prepare GTM strategy with Product and Sales for new and existing products.
• Identify Product cross-sell opportunities in existing accounts, work and execute merchant ring-fencing strategies via deep integrations, custom integrations etc.
• Formulate Solution Sales strategy factoring industry trends, market, and competition.
• Own the plan for cross-sell, deep integrations, merchant custom requirements, and implementations, Product & feature backlog, Parity, or superiority with competition
• Ensure that the requirements specifications are well-defined and delivered unambiguously for the product and engineering teams to develop and deliver the software.
• Lead a team of Merchant Analytics and integrate it with the PSS function to achieve improved Merchant Experience.

Development

Collaboration

Experience