Dynamics 365 CRM - System Administrator

Job Description

Who are we :

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role :

To play a key role in providing brilliant technical support and customer service for our clients.  The core focus of the role is to deliver first class service, advice and technical support to our customers, through the highest standards of integrity, efficiency, knowledge and co-operation primarily on our Microsoft Dynamics 365 platform.

The objective of the role is to provide the interface between our schools and staff and IT in order to ensure that an agreed level of customer satisfaction is achieved and that the service consistently delivered is to the standard required.

Key Accountability :

• As a Dynamics 365 System Administrator, you will provide support and troubleshooting services on issues with the platform and any third-party tools. You will also manage the security, users, roles, profiles and groups.
• You will be required to assist with the development of new CRM functionality as required by the organization.
• You will work closely with Global Product Owners to implement changes and enhancements and to help grow the modules and process on the Dynamics 356 platform.
• You will play a key part in the Business-As-Usual Support Team, as a point of contact for the CRM system across all regions and be responsible for maintaining and supporting the system ensuring the system is kept up to date with the latest upgrades and updates.

Requirements

Essential -

Desirable

Requirements

Detail-oriented and proactive Cybersecurity Analyst with strong expertise in Vulnerability Management, Incident Response, and Security Automation. Experienced with industry-leading tools such as Microsoft Sentinel, Nessus, Sophos, and Microsoft Defender for Endpoint. Adept at investigating phishing threats, building insightful Power BI dashboards, and automating security workflows using Logic Apps, Power Automate, and scripting in Python, PowerShell, and Batch. Certified in SC-200, AZ-500, and CEH with a hands-on approach to improving organizational security posture. ________________________________________ Key Responsibilities :