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Lead Assistant Manager EXL / LAM / 1110178

Lead Assistant Manager EXL / LAM / 1110178

exlnoida - centre 59, noida, india
30+ days ago
Job description

Job Description

Primary Responsibility

  • Candidate with minimum of 8 yrs of core experience in running and managing IT Operations
  • Had managed large scale (+ desktops) ODCs / global multi site / multi technology hybrid mission critical networks - Data / Voice / Video technologies
  • Has exposed to and worked on LAN, WAN,
  • Worked on various backup s / w tools, IT tools like (Websense, SMS, and ADS etc), Network tools (MRTG, What's up, Ciscoworks etc).
  • Good understanding of Network layer Protocols, especially on EIGRP / BGP.
  • Had worked in 24x7 support environment and works comfortably in Global teams.
  • Configuration and trouble shooting of LAN and WAN.
  • Experience in Service Delivery and managing SLA's.
  • ITIL / ISO / BS / ISO - Certifications preferred.
  • Managed successfully the IT operations with a team of 10 to 15 multi skill IT staff.
  • Prepares high level activity and progress reports and presents to Senior Management.
  • Spearhead the overall IT Delivery and infrastructure support (Servers, Voice and Networking).
  • Problem management, incident management, and monitor the health of IT systems & solutions.
  • Negotiate SLA for with different internal support groups, and external vendors.

Implement the accepted and standardized licensing and software policy, and monitoring and security measures.

Performance Parameters

  • High level of professionalism & should give impeccable attention to detail.
  • Sense of urgency and ability to meet aggressive deadlines.
  • To help in establishing current and long-range objectives, plans and policies in the area of technology, information security etc domains on behalf of the organization.
  • Commitment to Quality and Deadlines
  • Very high self motivation & achievement orientation.
  • Implement Best Practices and Process.
  • High level of positive attitude
  • High level of Integrity
  • Effective time management skills

    • Role Responsibilities

  • To manage & maintain high availability & uptime infrastructure across centers and other remote locations across EXL.
  • Maintain, design and follow for BCP / DR and other security prospective documentation / requirements.
  • Offer solution inputs to translate client’s requirements into technology solutions.
  • Manage vendors for the procurement, evaluation and negotiation of technology requirements and ensure a seamless support

    • Minimum Qualification : Graduate / Diploma / BE / B.Tech / ME / M.Tech / MCA / M.Sc (Comp.Sci.)

    Minimum Experience : 8 years of similar experience

    Technical Skills

    Soft Skills

    Desirable skills

  • Certified as MCSE, CCNA or CCNP Preferred.
  • Strong experience in Network Services (LAN, WAN(Frame, MPLS), MAN, VPN (Site to site, Broadband Remote access
  • High Proficiency in MS office / Project / Access.
  • Must possess good understanding of ITIL Domains, End User Computing technical skills.
  • Communication skills
  • Documentation skills
  • Initiative, Judgment, Drive and innovation
  • Problem identification and analytical ability
  • Decision making and convincing ability
  • Independent problem-solving, self-direction, self motivated team leader.
  • Should be able to work independently, with minimum supervision.
  • A Strong sense of ownership, urgency, and drive.
  • Tack-sharp analytical abilities.
  • Strong interpersonal and communication skills.
  • Talent management and Development
  • Strong people management capabilities.
  • Presentation skills to leadership and Customer
  • Having worked in a similar job in a BPO or an IT company.
  • Worked in an ISO : or CMM certified company.
  • Hands on experience on IT systems management, backup / recovery, system activity monitoring and reporting.
  • Internet Security & Security as per BS / ISO standards.
  • Strong Project Management & People Management Skills.
  • Willing to work in shifts / Weekends to support US, UK and on-call duties A must.
  • Extensively worked in network design, implementation, installation, administration, troubleshooting, support, capacity planning, performance management, disaster recovery in a wide range of IS applications and technologies including knowledge of various operating systems, databases, network environments, application software and hardware.
  • Should have worked on Websense, Concords and some of the popular Service desk tools like Service Now, HP open view & Remedy.