The Position

Job Summary :

Ensures payroll and / or time reporting is processed with speed and accuracy, auditing employee pay and / or time records and reconciling totals as needed. Administers the company's benefits program in regard to plan options, policy features, enrollment and other requirements. Documents payroll / time / benefits processes and procedures; Serves as liaison to employees and with third party payroll / time / benefits vendors to ensure payroll / time / benefits processing accurately reflects company specific policies. Interprets pay / time / benefits policies and ensures appropriate amounts / deductions are calculated and applied to the various accounts correctly. Verifies compliance with country payroll / time / benefits legal / tax reporting requirements; stays current with changes in the law. May assist with audits of internal records, tax filings, etc and related documentation.

Responsibilities

Service Delivery

• Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
• Ensure regulatory compliance in line with the countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Provide guidance and advisory to first level support teams.
• Serves as expert