Job Description :

Role :   API & Integration - Support Engineer

Number of positions :   1

Description

Are you passionate about IT, experienced in software development techniques and convinced by the business added value of digitalization?

Airbus started its Digital journey. The objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms Airbus is looking for a Support Engineer (m / f) to join in Bangalore, India.

Ensure “first-time right approach” on all developments / support.

Your Role

As a member of the API & Integration Support team, your responsibility is to answer customer support requests regarding their API, proxy APIs on API gateways and Integration flows. You will work closely with the development team to solve issues and relay user feedback to the team.

To be successful, you must have a customer oriented mindset and knowledge of the core API and Integration principles.

This role will involve some travel for business from time to time and as such you must be able to travel accordingly.

This job requires from you constant awareness of the compliance risks we face in day-to-day responsibilities. Your continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.

The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.

Your Responsibilities / Tasks

Work in a small and self-sufficient multi-disciplinary team responsible for product support

Assist users of the API & Integration Platform

Be in charge of answering support tickets

Work closely with the Service Delivery Manager to identify improvements

Propose improvements of the platform through features and automation based on his / her experience and the feedback he / she gets from users

This role will involve working in CET and IST time zone as per project requirements

Qualifications

Must have

User oriented mindset

Problem solving skills

Experience in API development and Integration

Exposure in middleware solutions on Mulesoft

Knowledge on AnyPoint Exchange, Anypoint Studio, DataWeave, Connectors, MUnit, App specific connectors, CXF,  Mule ESB, CloudHub, AMC, API Gateway

Experience with designing and implementing APIs, RESTful and SOAP-based Web-services

Strong coding abilities using JAVA or Python and related frameworks.

Knowledge in Development tools : source control, scripting (linux or windows), IDE (Anypoint studio, Eclipse, Atom, PyCharm, VisualStudioCode)

Knowledge of ITSM tools, preferably ServiceNow

Experience in maintaining and updating a complex knowledge base

Unwavering commitment to operational security and best practices

Good communication Skills and experience in customer interactions

Experience in international work environment

Nice to have

Knowledge in some of the following tools : Jira, Confluence, Github, Jenkins

Former experience as a support Engineer

Familiarity with Cloud principles

Advanced level of French would be a bonus

Skills on Amazon Web Services would be a plus

Success Metrics

Success will be measured in a variety of areas, including but not limited to

Consistently ensure the on-time delivery and quality of the projects

Bring innovative cost effective solutions

Achieve the customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company :

Airbus India Private Limited

Employment Type : Permanent

Experience Level : Professional

Job Family : Digital