Executive - Operations (Medical Services)

Manage roster of the Team members.Monitor and make sure the process runs error freeCo-Ordinate Teleconsultation’s (between MRC and remote centers)Basic Tech support to Doctors and centersScheduling and Reschedule the Consultations if required as per published rosterVirtual technical training to field teamHandling support Toll numbers to make sure all user queries are addressed.Customer Feedback calling (periodic calling to customer to get feedback)Reporting (Maintain the reports of all consults)Publish daily, weekly, and monthly MIS as per management requirement. Tracking all IT, application, operational issues in Bug list and follow up on the same till resolved.