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Service Desk

Service Desk

Anva advanced Techserve Pvt LtdBengaluru, Karnataka, India
30+ days ago
Job description
  • Testing and analyzing IT system and software performance.
  • Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
  • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
  • Avoid service interruptions by performing system installations, updates, and maintenance procedures.
  • Preparing training manuals and FAQ materials for easy-access end-user guidance.
  • Documenting processes and maintaining service desk records.
  • Making recommendations to optimize IT performance and prevent future problems.
  • Collaborating with internal departments to ensure that IT needs are met.
  • Keeping informed of advancements in IT.
  • Excellent Communication in English is a must
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    Service Desk • Bengaluru, Karnataka, India

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