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Chat Customer Service and Sales Representative Ahmedabad, Gujarat

Chat Customer Service and Sales Representative Ahmedabad, Gujarat

TTECAhmedabad, Gujarat
30+ days ago
Job description

Bringing smiles is what we do at TTEC… for you and the customer. As a Chat Customer Service and Sales Representative working onsite in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway) , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Apply in-person for immediate interview - Monday to Friday - 10 : 30 AM to 4 : 00 PM

Interested in Relocating? Virtual interviews accepted as well

What You’ll be Doing

Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Receive customer inquiries via chat about products and services
  • Bring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication only

What You Bring to the Role

  • College diploma and no direct work experience – Freshers welcome
  • Or 1 year or more of customer service or sales experience and high school diploma or equivalent
  • Great written English communication skills including grammar and spelling
  • Computer savvy
  • Local resident of Ahmedabad, Gujarat or ability to immediately relocate to Ahmedabad, Gujarat. Relocation assistance available

    • What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Relocation assistance for those interested in joining us in Ahmedabad, Gujarat
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

    • Visit for more information.

    A Bit More About Your Role

    We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

    You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.