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Customer Support Specialist

Customer Support Specialist

ManyreachKolhapur, IN
1 day ago
Job description

Role : Customer Support Specialist

Location : Remote

Team : Customer Success

About Manyreach

Manyreach is a strong platform built to simplify and scale cold email outreach for founders, agencies, and sales teams. Designed for high deliverability and deep personalization, Manyreach makes it easy to manage multi-sender campaigns, set up bulletproof email infrastructure, and track results that matter. With a fast-growing global user base, Manyreach powers millions of cold emails every month—helping teams convert leads, book more meetings, and drive consistent revenue through smart outbound.

What You'll Do

We're looking for a proactive Customer Support Specialist to be the first line of help for our users. You'll handle support tickets, troubleshoot technical issues, and build out our Help Center using written guides and AI-generated videos when needed. You’ll be working closely with the product, engineering, and marketing teams to share feedback and improve the user experience.

Responsibilities

  • Respond to customer queries quickly and clearly via chat / email, if necessary, jump on a call / meeting
  • Troubleshoot technical issues related to domains, DNS, sender setup, campaign flows, etc.
  • Identify recurring issues and turn them into help articles or video walkthroughs
  • Use AI tools to create video tutorials
  • Keep our Help Center updated with step-by-step guides and FAQs
  • Share user feedback and feature requests with the product team
  • Contribute ideas to improve support operations and user experience
  • Regularly use tools / platforms like Gleap

Requirements

  • 2+ years of experience in a SaaS support role (email deliverability experience is a plus)
  • Strong communication skills—written, verbal, and visual
  • Comfortable with tools like Gleap, Loom, Notion, and AI video generators
  • Self-starter mindset—you’re resourceful and like solving problems
  • Ability to explain technical concepts in a simple, friendly way
  • Familiarity with DNS records, domain setup, and Google Workspace is a bonus

    • Why Join Manyreach?

  • Be part of a fast-growing SaaS platform transforming how teams do cold outreach
  • Work in a remote-first, builder-friendly culture that values autonomy and speed
  • Collaborate directly with the founders and team—your input actually shapes the product
  • Learn and grow fast in a lean team, solving real customer problems every day
  • Use the latest AI tools to create help content, improve workflows, and support users more effectively
  • Competitive salary and benefits package.

    • If you're tech-savvy, love solving problems, and want to help people win with cold email, we'd love to hear from you.

    This is a fully remote role—candidates from any location are welcome to apply.

    Thank you!