Desktop Support L1

Job Description

Position Title :  Desktop Support L1

Experience : 1-2yrs

CTC : 3.7 LPA

Notice period :  Immediate - 15 days

Location : Work from Office

Skills Set : Troubleshooting Software,Operating systems, M365 office suite support Antivirus management

Network Support,  Vendor Management, End  user data backup

Key Responsibilities :

• Troubleshoot software, operating systems, and hardware issues (desktops, laptops, printers).
• Administer Microsoft Outlook, antivirus software, and M365 Office Suite.
• Coordinate with third-party vendors for IT assets under warranty.
• Provide basic network support (switches, firewalls, and operations).
• Manage video conferencing (VC) and meeting room devices.
• Ensure end-user data backup solutions are in place.
• Adhere to ITIL processes, SLA management, and maintain runbook documentation.

Requirements

we need those candidates who have 2yrs of exp. in Antivirus management and M365 office suite support.