Your Role

A full stack Learning and Development professional – Owns the design, facilitation / delivery, and quality of leadership development and effectiveness initiatives that serve the pre-manager, manager, and senior manager audiences. Measures the success of training programs and leads efforts to ensure solutions drive improvement in employee performance. Collaborates with various cross-functional departments, operation leaders, and stakeholders, to support and deliver effective training and development programs and resources. Mentors and guides other junior team members.

Your Impact :

• Create new training curriculum that builds on existing initiatives and programs to ensure SolarWinds has the right capabilities to achieve strategic priorities.
• Work strategically with senior leaders and HRBPs to design in line with organizational development activities.
• Research, curate, and organize the most relevant and culturally appropriate learning content and resources to support employee development, which may include articles, videos, microlearning, and e-learning.
• Conduct learning and performance needs analyses.
• Facilitate / co-facilitate learning programs and workshops; maintain high participant evaluation scores.
• Apply adult learning principles, instructional design principles, and experience working with multiple formats (it, valet, digital formats, performance, and on-the-job development) to lead the creation of learning solutions.
• Manage and maintain productive and collaborative working relationships with vendors, SMEs, peers and stakeholders.
• Manage enquiries from class participants and stakeholders; handle and resolve escalations.
• Create and maintain documentation related to learning programs, including program descriptions, participant rosters, evaluations, marketing materials, etc.
• Research and recommend learning technology tools including authoring tools, content libraries, learning management systems, and other tools as required.
• Curate and monitor the relevancy and effectiveness of LMS content. Leverage standard office tools and specialized L&D and People tools for learning program administration and surveys (LMS, HRIS, Microsoft Office, various survey tools).
• Oversee the learning management system (LMS) and other training systems.
• Contribute to strategic decision-making and the development of L&OD strategy.
• Identify new approaches and resources to improve and enhance the customer experience.
• Design for and measure against required business outcomes.
• Use surveys to evaluate, track, and report on the impact of programs and initiatives. Approve changes to content and recommendations for improvement.

Your Experience :

Preferred Qualifications

Environment & Physical Demands

Travel Requirements