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Manager - Retail Store Operations
Vodafone Idea LimitedKanpur, IN30+ days ago
Job descriptionAchieve sales target for all products (Voice-Post-paid / prepaid, data, VAS, handsets etc.) at a Vi store Ensure and monitor quality of acquisition through the store Revenue -Deliver revenue targets for the store Increase revenue per footfall by aiding customers’ purchase decisions Achieve profitability (Return on investment) targets for the store Minimize losses from pilferage (wastage) and shrinkage (unidentified losses) Manage churn and achieve customer satisfaction for walk-in customers Ensure adherence to store processes in terms of documentation and systems Ensure infrastructure / store upkeep Maintain availability of stock at the store while adhering to norms Ensure appropriate placement of pop-ups and product displays at store Execute marketing, branding and promotion activities Ensure fliers / brand POS are available at store Resolve channel-specific issues within specific timelines Resolve store-specific issues within specific timelines Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees Identify gaps in performance of immediate team and ensure training to bridge the same Ensure that the HSW norms are adhered to Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Solving Problems 2 – 5 years Experience of retail store and customer relationship management Revenue Target achievement and cost management Essential : Graduation Desired : Full – time post - graduation in business management / MBA
Role
Store Manager
Job Level / Designation
Manager
Function / Department
Retail
Location
Job Purpose
- Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid / prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
Key Result Areas / Accountabilities
Sales
Customer Service
Store Management
Marketing
People
HSW Compliance
Core Competencies, Knowledge, Experience
Critical Success Factors
Threshold Functional Competencies
Differentiating Functional Competencies
Experience
Must have technical / professional qualifications