Store Manager

Location- Westend Mall

2-4 yrs of jewellery experience mandatory

Bachelor's degree from a reputed university / college

MS Office & proficiency in Excel is a must

1. Knowledge of handling Retail Store Operations

2. Selling & customer service

3. Good knowledge of Jewellery - Gold, Diamond, Platinum, and Silver will be an added advantage

4. MIS Reporting

1.Communication- Excellent spoken & written communication skills in English & regional language

2. Computer operating knowledge

3. Good knowledge of ‘Point of Sale’ system (POS) / ERP / SAP

4. Excellent in Excel / spreadsheet

Minimum 4-5 years of relevant experience in front-end retail operations as an Assistant Manager / Store Manager.

Preferably with an established Retail Brand

Experience in handling customer queries & grievance handling

Traits

1. Enthusiastic

2. Selling(Passion to Sell)

3. Interpersonal Skills

4. Influencing

5. Analytical

6. Pressure Tolerance

7. Handles conflict

8. People-oriented

9. Problem solving

10. Strong Team Player

11. Warmth / empathy

12. Organized

13. Willing to take ownership

14. Research / Learning

15. Travel

16. Ability to work under a flexible schedule, including evenings and weekends.

17. Extended working hours during festive and season time

18. Shift timing - 9 hours with strict adherence

1. Communicate with the customer and sell with the complete product description

2. Influencing and selling jewellery

3. Addressing all customer queries

4. Following up with the customers

5. Ensure that the store is clean, safe, and presentable for customers

6. Completing payment transactions; preparing merchandise for delivery

7. Contributes to team effort by accomplishing related results as needed.

8. Maintains inventory by checking merchandise to determine inventory levels; and anticipating customer demand.

9. Prepares sales and customer relations reports by

analyzing and categorizing sales information; identifying

and investigating customer complaints and service

suggestions.

10. Retaining the existing or new customers

11. Maintain and monitor store inventory

12. Coordinating with inter-departmental personnel

13. Working on ERP system, Magento, Ameo etc

Reporting to - RM