Store Manager

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Responsibilities

• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employee's productivity and performance
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintain store staff by recruiting, selecting, orienting and training employees.
• Maintain store staff job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results.
• Prepare annual budget; schedule expenditures; analyse variances; initiate corrective actions.
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
• Manage stock levels and make key decisions about stock control.
• Analyse sales figures and forecast future sales.
• Analyse and interpret trends to facilitate planning.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Maintain the stability and reputation of the store by complying with legal requirements.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
• Manage all controllable costs to keep operations profitable.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Ensure standards for quality, customer service and health and safety are met.
• Respond to customer complaints and comments

Qualifications