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Circulation Support Clerk

Circulation Support Clerk

FirstsourceHyderabad, IN
17 days ago
Job description

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.

To know more about Firstsource please visit our website www.firstsource.com

Job location : Remote

Position : Circulation Support Clerk

Division : BPM

Experience : 3-5years of experience in Newspaper industry.

SUMMARY

This position performs data processing tasks that are key to the circulation operations of the company, including both home delivery and single copy sales. They work hand in hand with other departments on related tasks, including transportation, mailroom, finance, marketing and advertising.

RESPONSIBILITIES

Tasks that this group performs :

  • Process subscriber transactions for Inquirer and Daily News plus all partner publications through the DSI.
  • Run audits of subscriber database to ensure integrity and accuracy of the data used for distribution of printed newspaper products.
  • Perform routing maintenance functions to support the circulation database, working in conjunction with the district and regional managers in home delivery.
  • Create and maintain routes in the circulation system, including entry of independent contractor and dealer data, account creation, assignment of rate codes, and draw adjustments as necessary.
  • Process subscriber billing for home delivery subscribers on a weekly basis.
  • Run the day-end processing that generates the distribution data used by the home delivery and single copy sales operations.
  • Run manifest reports used by production and mailroom departments in the manufacturing process of the daily newspapers.

Detail of tasks that are currently run, but limited to :

  • Carrier File Maintenance
  • Add rate methods to carrier rate codes
  • Route Maintenance - for all pubs
  • District Number / ADI changes as needed
  • Process all Alternate pub daily / weekly files (starts / stops / complaints)
  • Process daily / weekly alternate pub audits
  • Process Mather product change files
  • Research alternate pub batch errors
  • Draw Adjustments - PMN and Alternate Pub Bulk
  • WSJ Academic and Amenity account / draw maintenance
  • Late changes (SCS)
  • Manifest processing
  • Single Copy Maintenance
  • Drop changes
  • Process trucking changes
  • Generate subscriber lists
  • Run Circulation Reports
  • Run weekly subscriber billing
  • Run weekly retention report
  • Unlock DSI users
  • Complaint reporting to field managers
  • Fix NOROUTE accounts
  • Create mailing labels and reports for mailroom
  • Run Sunday day-end processing for SCS

    • Contact details

    Ishika Agarwal

    [email protected]