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Business Support Management Specialist Services Team Member

JPMorgan Chase & Co.Mumbai, Maharashtra, India

30+ days ago

Job description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

Job Summary :

As a Team Member in Specialist Services, you will be responsible to perform monthly / quarterly certifications analysis for physical access, voice recording and various other process in line with audit / compliance requirements. The role provides an opportunity to interact with global onshore teams to maintain collaboration and their subsequent execution.

Job Responsibilities :

Perform monthly / quarterly certifications analysis for physical access, voice recording and various other process in line with audit / compliance requirements.
Creating and managing procedure documents for all the process under the scope of team.
Partner with onshore teams to ensuring all process / sub process are managed on a timely basis in line with audit / compliance requirements.
Taking full responsibility / ownership ensuring all the deliverables of the assigned processes are met on time.
Manage and execute additional validation / control processes as per documented procedure.

Required Qualifications, capabilities and skills :

Requires high attention to detail while multi-tasking and working to target volumes.

Demonstrated control / process improvement focus.

Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly.

Able to work effectively under pressure and in a rapidly changing environment to meet deadlines.

Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up / escalation is required.

Comprehensive training will be provided on the team responsibilities and procedure. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built out.

Preferred Qualifications, capabilities and skills :

VBA / Macro skills will be an added advantage but not essential.

Bachelor’s degree (or equivalent experience)

Proficiency in Excel, PowerPoint, Word

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