Service Desk Monitoring

Education Qualification

Min Graduate from any IT \ Computer Stream, BE or relevant Bachelors degree.

Skills

Min 2-3 years of Experience

ITIL Fundamental Certified, any IT Infrastructure or SDLC certification course or equivalent level of knowledge

Monitoring Tool & ticketing tool knowledge

Excellent interpersonal relationship and communication / presentation skills

Flexible to work in shifts

Job Profile Description :

Good oral and written communication skills

Expertise in Monitoring tools to monitor various systems (Servers, Network infrastructure, Apps, Databases, etc.,) using diversified tools

Good knowledge of Critical Alert Escalation Process / Procedure to respective stakeholders

Ensures monitoring alerts and systems events are assessed, prioritized, and managed

• Track Active / repeated alerts till resolution

Complete understanding of the ITIL Terminology & Processes

Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision

Comprehensive knowledge of ITSM helpdesk ticketing tool

Willing to learn and develop new skills.

Flexible and adaptable approach to problem solving.

Ability to work on own initiative and ready to accept additional tasks