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API Consultant

API Consultant

LanceSoft Middle EastNellore, IN
2 days ago
Job description

we are looking for API consultant for our client, please reach at [email protected]

job Title - API Support Consultant

Location - Remote

Duration - 6 Months

API Support Consultant Job Description

Key Responsibilities :

  • API Support and Troubleshooting :
  • Provide day-to-day technical support for API integrations, including troubleshooting and resolving connectivity issues, data flow interruptions, and error messages.
  • Collaborate with internal development and product teams to diagnose complex issues and escalate as necessary.
  • Respond to and manage API incidents, ensuring quick resolution of client-facing issues.
  • Design and implement scalable, secure, and efficient integrations between Infor ERP and third-party systems or custom applications.
  • Develop / Maintain middleware or API bridges to facilitate seamless data exchange between Infor , Laravel , React , and Node.js applications.
  • API Configuration and Setup :
  • Assist clients in configuring their API environments, ensuring proper API authentication, security protocols, and settings.
  • Guide clients through the API implementation and setup process, providing clear instructions and advice.
  • API Documentation and Knowledge Sharing :
  • Create and maintain clear, concise documentation related to API configurations, integrations, and troubleshooting procedures.
  • Collaboration and Communication :
  • Work closely with developers, engineers, and product managers to understand system changes and ensure smooth deployment of API updates and fixes.
  • Engage with clients to understand their business needs and provide tailored solutions related to API functionality.
  • Client Relationship Management :
  • Build and maintain positive relationships with clients, acting as the primary point of contact for API-related inquiries and support.

Required Qualifications :

  • Educational Background :
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Experience :
  • 5+ years of experience working with Infor ERP (preferably Infor CloudSuite / LN / M3 / Syteline) and its integration tools (ION, API Gateway, BODs, etc.).
  • Strong experience with RESTful APIs, SOAP APIs, or other web services.
  • Technical Skills :
  • Strong proficiency in PHP (Laravel framework) and JavaScript frameworks , particularly React.js and Node.js .
  • Solid experience with RESTful APIs , SOAP , JSON , XML , and message queues (e.g., RabbitMQ, Kafka).
  • Experience with Infor M3 APIs.
  • Familiarity with database technologies (MySQL, PostgreSQL, MS SQL Server) and data mapping / transformation .
  • Soft Skills :
  • Strong analytical and problem-solving skills to troubleshoot and resolve API issues.
  • Excellent written and verbal communication skills to interact with both technical and non-technical stakeholders.
  • Ability to manage multiple support tickets and tasks efficiently in a fast-paced environment.

    • Customer-centric mindset with a focus on delivering high-quality service and support