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Chat process opening in a leading MNC captive BPO in Kolkata

Chat process opening in a leading MNC captive BPO in Kolkata

2comsKolkata, WB, in
30+ days ago
Salary
₹420,000.00 yearly
Job type
  • Quick Apply
Job description

Job Description

Job Opening : Customer Support Associate (Chat)

Company Profile

Our client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband, and mobile services in the UK, and also provides subscription television and IT services.

Job Title

Customer Support Associate (Chat)

Job Role

  • Handling customer queries, complaints, chat, and email.

Work Arrangement

  • Work from office

    • Experience

  • Candidate should have a minimum of 1 year and above experience in an International BPO.

    • Salary

  • Up to 4.2 LPA (hike as per last drawn & experience)

    • Job Location

  • Kolkata, DLF2, Rajarhat

    • Qualification

  • Undergraduate / Graduate / Post Graduate can apply

    • Requirements

    Requirements :

  • Good communication skills.
  • Experience in handling chat / email in different time zones.
  • Ability to handle chat / email from global clients and provide professional responses.
  • Flexibility to work in shifts.
  • Excellent English - both verbal and written communication skills.
  • Knowledge of customer service principles and practices.
  • Basic technical knowledge.

    • Shift

  • 5 days working rotational 24 / 7 shift

    • Week Off

  • 2 days rotational week off

    • Requirements :

  • Undergraduates / Graduates / Postgraduates

    • Benefits

    Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits

    Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

    Requirements

    1.Good Communication skills. 2.Handling calls Over Phone which involves working in different time zones. 3.Handling calls from Global clients and initiating the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both in verbal and written communication skills. 6.Knowledge of customer service principles and practices. 7.Basic technical knowledge.