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Executives EXL / E / 1106807
exlin pune c4, pune, india30+ days ago
Job descriptionArticulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performance Assesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams Initiate root cause analysis and monitor action plans for identified opportunities Provide effective coaching and feedback to Nurse Associates that enable them to improve their performance Work closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plans Monitor efficiency and initiate control measures to minimize variances in workload over time Executive monthly, quarterly, and annual performance review of Nurse Associates and consequent development processes effectively Ensures the team's understanding and use of information system capability and functionality Ensure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care Ensure compliance with internal policies and procedures, external regulations and information security standards Effectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basis Maintain accurate reporting and cascading of information to internal and external stakeholders Update mandatory process trackers and files for compliance purposes Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking Oversee and facilitate implementation of updates management and training for new hires and / or team members Lead calibration sessions to ensure process knowledge alignment Monitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements May have responsibility for their own case load work Select staff using clearly defined requirements in terms of education, experience, technical and performance skills Formulate individualized plan with the CSRs / Nurse Associates to fully understand their career aspirations Develop a strong succession plan to encourage organic growth and facilitate “role ready” resources to ensures leadership continuity internally Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed Establish an environment and work style that promotes the concept of teamwork, cross product integration,
Job Description
Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program / operational efficiency involving clinical issues.
Position Overview
The primary role is to meet the service level agreement of the process by coaching the CSRs / Nurse Associates to meet their monthly goals. They develop and mentor their direct reports to expand their capabilities and reach their full potential. They work with a team of Assistant Managers and Support staff to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.
- The Assistant Manager is responsible for management of CSRs / medical services staff including the organization and development of high performing teams
- Works closely with managers ensuring consistency in care management interventions
- Facilitates effective interfaces among team members, as well as across teams, providers and departments
- Responsible for the day-to-day implementation of medical management services policies and procedures
- Accountable for meeting the financial, operational and quality objectives of the unit
Essential Overview :
1) Operational Efficiency
2) People Management