IT-ServiceNow / Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will :

• Taking responsibility for the ongoing provision of one or more technology services to internal stakeholders
• Helping to define the right service offerings to balance the needs and demands of users against costs
• Accountable for definition and reporting of key service metrics and the creation and maintenance of relevant dashboards
• Act as a point of escalation for the development & delivery teams
• Ensuring that the implemented services meet the design and necessary functional and non-functional requirements, all necessary approvals are secured prior to launch and the Production environment is fully documented and registered
• Ensure that the services continue to meet the customer needs and demands and take corrective action where necessary. This includes, but is not limited to, formal service availability reporting against agreed availability targets and coordinating all reviews for capacity planning and disaster recovery planning
• Delivering continual service improvement – ensuring incremental improvements to the services, help devise and oversee corrective measures to recover service performance, and eventually the demise of services when no longer required, to complete the service lifecycle management
• Engaging all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and manage the incident process when risk appetite is breached
• Facilitating collaboration across teams to ensure consistency, and continuously improve service management process execution. Provide guidance and help to teams in relation to service management processes to balance speed to market against operability, stability and availability

Requirements

To be successful in this role, you should meet the following requirements :