Practice Training Head - Trust & Safety - Hyderabad

Role : Practice Training Head

Grade : AVP

Role Definition : Responsible for leading training delivery for Trust and Safety domain.

Role & Responsibilities :

• Align training interventions to the needs of the Business Unit; deliver tangible business value through the deployment of an effective training strategy
• Responsible for operationalization of process anddomain training framework in Trust and Safety domain
• Responsible for determining performance gaps, identifying training needs, working with SMEs, internal partners and vendors to implement training solutions in domain
• Ensure overall quality of training delivery; ensure standardization & quality of content
• Develop pre-process & process trainers and SMEs
• Review process training periodically with domain leaders and drive corrective action
• Deploy KT strategy during transitions in domain
• Responsible for Client Interfacing activities involving Change Management, Program Management, Strategy Development, Process Improvement, Cost Optimization and Business Planning
• Recording, Tracking, monitoring and escalating program implementation via regular status reports
• Build capability to engage as a strategic partner with the client in their transformation approach

Certifications and Assessments : Project Management, Design Thinking, Lean, Six Sigma

Education : Graduate

Experience : 18+ years

Behavioral Skills and Attributes : Excellent verbal / written communication, presentation & analytical skills and project a pleasant demeanor / tone.

If interested, please apply and share your resume to us.