Salesforce Practice Head

Job purpose

The Salesforce Practice Business Head will be accountable for driving the next level of growth, strategic positioning and P&L management of the Salesforce practice.

As a Practice Head, you will play a leadership & strategic role towards nurturing the Practice

Key responsibilities

• Lead and manage Datamatics Salesforce practice. Own the technical engagement and the ultimate success around all implementation projects, including Consulting, Implementations, Modernization Services, and Managed Services.
• Lead complete lifecycle of service offerings like Pre-Sales / Transition / Service Delivery, including capabilities like Salesforce PDO and Integration Services.
• Be a strategic business partner and influencer to grow our Salesforce business, scaling our ability to sell and deliver services around cloud enablement, migration, and transformation.
• Responsible for designing, building solutions and providing required support to Sales / Pre-Sales teams across Salesforce Clouds including Sales Cloud, Service Cloud, Pardot (Marketing Cloud), Platform, Mulesoft, and Commerce Cloud.
• Serve as a key partner to the sales team in helping to ensure customer success.
• Study the existing services like processes, best practices and standardize the service offerings; strengthen and improve the maturity levels and make a strong practice.
• Build new Salesforce capabilities, solutions, assets, accelerators, and team competencies by leveraging partnerships
• Evangelize the technology and offerings — including Salesforce AI, Platform, Integration, and Product Development — to both internal / external stakeholders.
• Focus on continuous improvement of service offerings. Work closely with Sales, Pre-Sales and the Service Delivery team.
• Drive strategic account growth and be responsible for the delivery of all Salesforce-related services to prospects and clients.

Qualifications & Desired Skills