Workplace Service Delivery Analyst - Financial Services

Job Description

Key accountabilities :

• Prepare, monitor, and validate Purchase Orders for accurate and timely payment processing.
• Audit invoices and its supporting documents for accurate and timely payment processing and project cost charging.
• Validate transaction details, review requirements completion / adherence before endorsing them to vendors. Follow-up for Invoice submission & Accrual / Re-accrual tracking.
• Identify vendor invoice submission issues / challenges, co-ordinate with vendor to resolve disputes, handle the case end to end
• Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor for invoice submission on a regular basis
• Track invoice submission, co-ordinate with various internal business stakeholders for approvals & follow up until disbursement, ensuring accurate documentation and strict adherence to timelines.
• Track transactions completion, prepare and validate reports such as but not limited to accrual, reconciliation, delinquent payments, salary deduction and manual payment.
• Respond to customer and / or vendor billing inquiries, liaise between stakeholders to resolve disputes and chase vendor / requestor / approver for accurate and timely payment processing and expense charging.
• Experience working in workplace related tools or process is an added advantage.
• Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user
• Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
• Document transactions according to established process documentation and / or as required based on business requirement. Enhance and improve operational workflow and performance.
• Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers / tools, invoices, transaction receipts or documentation.
• Resolve discrepancies and / or disputes according to established processes and policies.
• Track, monitor and complete transactions from request to payment.
• Raise or escalate transactions that are inaccurate and / or aging.
• Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
• Actively participate in all process improvements stages : conceptualization, implementation and continuous process improvements.
• Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
• Learns new applications, technologies, and skills through intensive hands-on experience.
• Respond to the unique reporting requirements of the Operations / Cross functional departments on real-time / Adhoc basis.

Qualifications :

Skills and Experience :

Experience in Billing or Invoicing or Finance, preferably from vendor management or accounts payable background

Graduate with 3-5 years’ of work experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atwww.accenture.com

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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