Functional Consultant - ERP / CRM

Role : Functional Consultant (US Shift)

Shift : US Shift (Night Shift)

Job Summary :

We are seeking an experienced Functional Consultant to join our team and provide high-quality support and guidance to our international clients.

The ideal candidate will have hands-on experience in handling international clients, along with strong communication skills and expertise in software implementation and functional training.

As a Functional Consultant, you will play a key role in ensuring the successful implementation and optimization of our software solutions, providing support throughout the entire delivery cycle.

Key Responsibilities :

Client Support & Solutions :

Serve as the primary point of contact for clients, understanding and addressing their needs by providing tailored solutions and assisting in troubleshooting and resolving support tickets.

Software Implementation :

Implement software based on client-specific requirements and ensure the solution aligns seamlessly with their business processes.

Training & Coaching :

Conduct individual and group training sessions to coach clients on software usage, enabling efficient use of functionalities.

Prepare training materials and deliver functional training sessions.

Customer Engagement :

Actively engage with customers to gather requirements, analyze business processes, and map them effectively within the software environment.

End-to-End Delivery Cycle :

Accompany clients throughout the entire software delivery lifecycle, from initial configuration to final go-live.

Resource Negotiation :

Collaborate with internal teams and stakeholders to negotiate the required resources for successful implementation.

Quality Assurance :

Monitor and verify the development process to ensure accuracy, functionality, and adherence to client specifications.

Requirements : Experience :

6 months to 1 year of experience as a Functional Consultant or in a similar role, specifically handling international clients.

Technical Skills :

• CRM Systems : Experience with platforms such as Salesforce, Zoho CRM, or Microsoft Dynamics.
• ERP Software : Knowledge of ERP systems like SAP, Oracle, or NetSuite.
• SQL & Database Management : Basic understanding of SQL queries and database structures for troubleshooting and data extraction.
• API & Integrations : Familiarity with API-based integrations and web services for system connectivity.
• Software Implementation : Experience with software configuration, troubleshooting, and deployment.
• Business Intelligence Tools : Exposure to reporting tools like Power BI, Tableau, or similar

ref : hirist.tech)