Assistant Manager - Delivery

Role Overview : The B2B Delivery Coordinator, with 7-12 years of experience, is responsible for end-to-end coordination of our hybrid (online / offline) course delivery to college partners.

Point of Contact : Act as the primary liaison for our college partners, addressing their specific delivery requirements and promptly resolving any concerns.

Internal Collaboration : Collaborate closely with in-house Subject Matter Experts and internal operations teams to ensure all necessary resources for seamless course delivery are prepared and accessible.

Proactive Problem Solving : Identify and proactively address potential challenges and bottlenecks in the delivery process, working to develop effective solutions.

Customer Focus : Continuously assess customer satisfaction and gather feedback to enhance the overall experience. Make necessary adjustments to exceed client expectations and ensure their needs are met.

Education Sector Expertise : A solid background in B2B coordination within the education sector is essential, along with excellent project management skills focused on delivering high-quality educational content.

Optimal Communication : Maintain open lines of communication at all times, ensuring that all relevant activities are communicated to customers, and they are consistently apprised of their course progress.

Resource Management : Oversee the allocation of resources, both online and offline, to ensure they are prepared, available, and utilized efficiently to support course delivery.

Continuous Improvement : Play an active role in ongoing quality improvement efforts, striving for excellence in course delivery and customer satisfaction.

Strategic Thinking : Develop and implement strategies to optimize delivery processes, increase efficiency, and enhance customer experiences.

Team Player : Work collaboratively with cross-functional teams to achieve successful course delivery and maintain strong internal and external relationships.

Adaptability : Be adaptable and responsive to changing requirements, demonstrating flexibility and problem-solving skills in a dynamic educational environment.

Customer-Centric : A deep commitment to meeting customer needs and ensuring their success is at the core of this role.

Call and Mail Support : Prior experience in call and mail support activities is required to address customer inquiries and provide timely support.

L2 Escalations : Confidence in handling L2 escalations, ensuring that complex issues are resolved effectively and efficiently.

Analysis and Reporting : Knowledge and prior experience in preparing client-wise detailed analysis reports, monthly review reports, and gap analysis to assess and improve course delivery.

Interpersonal and Communication Skills : Strong interpersonal and communication skills are a must, facilitating effective collaboration with internal teams and maintaining positive relationships with clients.