Jobs in India
Last updated: 26 days ago
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights.
We are here to solve complexity, by connecting millions of flights and tra...Show moreLast updated: 30+ days ago
An exciting opportunity to work within a vibrant and dynamic International School in Tashkent, Uzbekistan, which boasts both the International Baccalaureate and local educational systems.About Oxbr...Show moreLast updated: 30+ days ago
Company Overview Rajalakshmi Recruitment Consultancy is a dynamic staffing and recruitment agency that specializes in bridging the gap between businesses and skilled professionals.With a strong foc...Show moreLast updated: 27 days ago
BlackStone eIT, a leading computer software company, is seeking a highly motivated Bidding Specialist to join our team.As a Bidding Specialist, you will play a crucial role in our business developm...Show moreLast updated: 30+ days ago
In business for over 25 years, Partner One Capital is one of the fastest-growing enterprise software groups in the world.
Over 1000 of the world's largest corporations and governments rely on our so...Show moreLast updated: 30+ days ago
This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology...Show moreLast updated: 30+ days ago
Define Resourcing Strategy and deliver key priorities for the business e.Quality of Hiring, Employer Branding, Sourcing Strategy.
To hire quality job candidates, which can save the company time and ...Show moreLast updated: 30+ days ago
We are looking for a Dynamic Candidate with good Communication Skills.Greeting and welcoming passengers, and responding to questions.
Stocking aircraft with refreshments.Cleaning aircraft after flig...Show moreLast updated: 30+ days ago
OLR teams consist of highly talented well-disciplined, committed, capable professionals in their own discipline; self-organizing, adaptable and cross-functional.
The OLR approach for delivery and op...Show moreLast updated: 30+ days ago
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.We strive to protect people and enhance lives, for example by controlling pests, ...Show moreLast updated: 30+ days ago
We’re looking for friendly and goal-oriented telecallers to join our Admissions Team.You’ll talk to students and parents, share information about our academic programs and help them with admissions...Show moreLast updated: 30+ days ago
Responsible for conducting classroom instruction in aircraft systems.Prepares and conducts briefings, oral and written examinations.
Assists with courseware development in the training program to ke...Show moreLast updated: 30+ days ago
This is an exciting time to join the team as we step up operations in new countries and commence work on new and challenging projects.
As a result of this growth, we are looking to recruit an Accoun...Show moreLast updated: 30+ days ago
Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning.We collect, clean, and return customers' items in as little as 24 hours, often making u...Show moreLast updated: 27 days ago
Specialist Quality (Monetary Loss Prevention)
Etraveli GroupMumbai, MH, INQuick Apply
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Articled Assistant
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Frontend Development Consultant - HTML5 / CSS3
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This job offer is not available in your country.
Specialist Quality (Monetary Loss Prevention)
Etraveli GroupMumbai, MH, IN30+ days ago
Job type
- Quick Apply
Job descriptionMinimum of 4-5 years of proven experience in the Online Travel Agency and Airline industry Previous experience in Quality is an asset A university degree, preferably in Hospitality and Tourism Management or Business Administration will be considered an advantage Excellent knowledge of GDS systems (Amadeus, Sabre, Galileo) Hands-on experience with NDC, LCC, and BSP systems Proficiency in processing ticket issuance, re-issuance, and refunds Proven experience in reading and interpreting airline fare rules Experience with KPIs and deadlines Skilled in data analysis and report generation Strong attention to detail and ability to work under deadlines Advanced proficiency in MS Office (especially Excel) and familiarity with reporting tools (e.g., Qliksense, Looker) is highly valued Excellent knowledge of Google Suite (Sheets, Docs, and Slides) Data-driven mindset with strong critical, analytical, and investigative skills Self-motivated with the ability to take ownership in a fast-paced environment Proactive, initiative-taking, and detail-oriented Excellent communication skills, a positive attitude, and a strong command of English High level of responsibility and integrity, with enthusiasm for working in a multicultural, international, and dynamic environment Ability to summarize and present complex information clearly and concisely
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.
Purpose
The Monetary Loss Prevention Specialist (MLP) is a senior role within our Customer Service Department. Your main responsibility will be to conduct comprehensive data analysis on transactions to identify errors that could negatively affect the customer experience or result in financial losses for the company. Utilizing data from various sources, including Retail Loss files, ADMs, and records of missing fees, your primary task will be to determine if these errors are due to agent mistakes or unclear procedures, ensuring transparency and operational integrity.
This position is based in Mumbai and is part of the Customer Services Quality department.
Responsibilities
- Analyze and assess transactions that have caused or could potentially cause retail losses
- Identify error trends and conduct detailed analyses
- Detect recurring errors and propose optimizations and solutions
- Provide constructive feedback to relevant teams
- Be receptive to giving and receiving feedback
- Collaborate with other teams within the organization to drive improvements
- Foster effective cross-departmental cooperation
- Report issues or procedural gaps
- Analyze and suggest improvements
Requirements